Support
Something not working, or got a question? Write to us and we'll give you a hand.
Write to us
We normally reply within 48 working hours. Tell us which phone you're using and, if it's a problem with a valuation, the car details: that way we can help you faster.
Write in whichever language you prefer: we reply in English or Spanish.
Frequently asked questions
How do I cancel my subscription?
From Settings > your name (Apple ID) > Subscriptions > CarSage. If you cancel during the 3-day trial on the annual plan, you're charged nothing.
How do I request a refund?
Refunds are handled by Apple, not by CarSage. You can request one at reportaproblem.apple.com by signing in with your Apple ID.
How do I delete my data?
You can delete your valuations and your data at any time from the app itself. If you prefer, write to us and we'll do it for you.
The valuation doesn't look right. What do I do?
It's a guide estimate. The more photos you upload, and the sharper they are, the finer it gets. If you think there's a clear error, tell us along with the car details and we'll look into it.
Which devices and countries does it work on?
CarSage is iPhone only, in portrait. It works in the markets where the App Store is available: it picks up your country from your account and compares with the used car listings in that market, in its currency and its units.