CarSage Privacy Policy

Last Updated: January 01, 2025

1. Introduction

CarSage is committed to protecting your privacy and being transparent about how we handle your information. This policy explains our practices for data collection, use, and protection when you use our car valuation forecasting application.

2. Information Collection and Use

2.1. Account Information

We use Apple Sign In to authenticate users. This provides us with:

  • A unique identifier for your account
  • Your email address (if you choose to share it)
  • Your name (if you choose to share it)

2.2. Vehicle Information

To provide our valuation service, we collect:

  • Vehicle registration details through DVLA lookup
  • Vehicle specifications (make, model, trim, body type, engine details)
  • Mileage and condition information
  • Registration dates and ownership details

2.3. Anonymous Usage Data

To improve our service, we collect anonymous usage data including:

  • Authentication events (login attempts and completions)
  • App navigation patterns (screen views)
  • Feature usage (car valuations, finance projections, comparisons)
  • App performance metrics

3. How We Use Your Information

3.1. Core Services

  • Generate accurate vehicle valuations
  • Provide market comparisons
  • Process credit transactions
  • Store your valuation queries for future reference

3.2. Service Improvement

  • Analyze app performance
  • Enhance user experience
  • Debug technical issues
  • Improve prediction accuracy

4. Data Storage

4.1. Local vs Cloud Storage

  • Core vehicle and finance data is stored locally on your device
  • Essential valuation data is synchronized with our servers to provide comparison features
  • Finance agreement details never leave your device

4.2. Third-Party Services

Our service relies on trusted third-party providers:

  • Apple Sign In for secure authentication
  • Firebase for anonymous performance analytics
  • DVLA for vehicle information validation
  • RevenueCat for managing in-app purchases

Each of these services processes data according to their respective privacy policies and our data protection requirements.

4.3. DVLA Integration

When you provide a vehicle registration number:

  • We securely query the DVLA database
  • Retrieved vehicle information is used only for valuation purposes
  • DVLA lookups are logged for service improvement

4.4. Purchase Handling

For in-app purchases:

  • Transaction processing is handled by Apple's App Store and RevenueCat
  • We store only transaction IDs and credit balances
  • No payment card information is ever stored by our app

5. Data Retention

  • Transaction records: Kept for 7 years (tax compliance)
  • Valuation history: Retained for 12 months
  • Analytics data: Anonymous by design

6. Your Rights

You have the right to:

  • Access your personal data
  • Request data correction
  • Request account deletion
  • Obtain information about our data processing

These rights can be exercised by contacting our support team.

7. Children's Privacy

CarSage does not knowingly collect information from users under 13 years of age.

8. Changes to Privacy Policy

You are required to review and accept any changes to this privacy policy to continue using CarSage. While we will make reasonable efforts to notify you of material changes through the app or via email, it is your responsibility to periodically review this policy. Continued use of CarSage after policy changes constitutes acceptance of the updated terms.

9. Contact Information

For privacy-related inquiries:
Email: privacy@carsage.app

10. Legal Compliance

We operate in accordance with applicable UK data protection regulations and industry standards.